Quick Start: WhatsApp Tracking Configuration

5-Minute Setup for Google Tag Manager & Analytics


What Changed

HTML: All id="lead_whatsapp"data-whatsapp-link
JavaScript: Updated selector to [data-whatsapp-link]
Tracking: Now uses GTM dataLayer for better control
All functionality: Remains exactly the same


GTM Setup (Copy-Paste Ready)

1️⃣ Create Trigger in GTM

Name: WhatsApp Link Click
Type: Click - All Elements
Condition: Click Element | matches CSS selector | [data-whatsapp-link]

2️⃣ Create GA4 Event Tag

Name: GA4 - WhatsApp Contact
Tag Type: Google Analytics: GA4 Event
Measurement ID: [Your GA4 ID]
Event Name: whatsapp_contact

Add Event Parameters:
  - event_category: 
  - event_label: 
  - page_path: 

Trigger: WhatsApp Link Click

3️⃣ Create Data Layer Variables (Optional)

Create for each:
- WhatsApp Event Category (Data Layer: event_category)
- WhatsApp Event Label (Data Layer: event_label)
- WhatsApp Page Path (Data Layer: page_path)
- WhatsApp Page Title (Data Layer: page_title)

4️⃣ Publish & Test

1. Click Preview
2. Click WhatsApp button on your site
3. Verify event fires in GTM panel
4. Submit → Publish

GA4 Setup

In Analytics

  1. Go to AdminEvents
  2. Click Create Event
  3. Event name: whatsapp_contact
  4. Toggle Conversion = ON
  5. Save

View Reports


Testing Checklist


Data Being Sent

{
  event: 'whatsapp_contact',
  event_category: 'engagement',
  event_label: 'whatsapp_link_click',
  page_path: '/servicios/',
  page_title: 'Servicios - Since Marketing',
  timestamp: '2025-12-12T14:30:45.123Z'
}

Troubleshooting

Problem Solution
Events not firing Check trigger condition: [data-whatsapp-link] exact match
GA4 shows 0 events Wait 24h for data to process; check realtime first
Wrong data showing Verify variable names match dataLayer keys exactly
Page title missing Ensure GA4 tag is configured with all parameters

Advanced: Track Button Location

Add this to your HTML:

<!-- Header button -->
<a href="#" data-whatsapp-link data-whatsapp-source="header">Contact</a>

<!-- Footer button -->
<a href="#" data-whatsapp-link data-whatsapp-source="footer">Contact</a>

<!-- CTA button -->
<a href="#" data-whatsapp-link data-whatsapp-source="cta">Contact</a>

Then in GTM:

  1. Create variable: WhatsApp Source (Data Layer: whatsapp_source)
  2. Add event parameter: whatsapp_source:

Key Files


Event Name Reference

Platform Event Name
GTM whatsapp_contact
GA4 whatsapp_contact
JavaScript whatsapp_contact
Conversion Yes ✅
Category engagement
Label whatsapp_link_click

CSS Selector Reference

The new selector [data-whatsapp-link] matches:

// All of these work now:
document.querySelectorAll('[data-whatsapp-link]')

// Get specific ones:
document.querySelector('[data-whatsapp-link]')           // First one
document.querySelectorAll('[data-whatsapp-link]')[0]     // Same thing

Support


Status: ✅ Ready to Deploy
Implementation Time: ~5 minutes
Testing Time: ~10 minutes
Data visible in GA4: 24 hours